Personnel or human resources are important in any organization. In the delivery service, personnel included the delivery guy, truck driver, up to the warehouse manager. Because the functions of these people are linked, any deficiency or failure in any link irrespective of their field of work will affect the efficiency of the delivery service. Because of this, it is critical to invest on personnel by training employees on the efficient performance of their individual tasks and updating them with the new trends in order to improve overall efficiency. This is especially true in CNC machining and manufacture of mechanical parts where precision and timeliness is of utmost priority because of the strong competition in the industry.
Moreover, the logistics manager should also possess unimpeachable interpersonal skills in dealing with all personnel involved. When things do not work as planned, the manager can effectively communicate and do a personal follow up with right point persons in the supply chain and resolve their concern that is causing the problems. Aside from being authoritative to ensure obedience, he should have great people skills to keep people motivated to work.